OneNestCare Complaints Policy

At OneNestCare, we want to provide a good experience for every customer. If something has gone wrong, please contact us so we can look into it and try to resolve it.

How to make a complaint

Please email Enquiry@onenestcare.co.uk and include your name, order number where relevant, and a description of the issue.

Customer-service complaints

We will review your complaint fairly and respond as soon as reasonably possible. Where we need further information to investigate, we may contact you for additional details.

Data-protection complaints

If your complaint concerns how we have collected, used, stored, shared or protected your personal information, please make this clear in your message.

We will acknowledge a data-protection complaint within 30 days of receiving it. We will take appropriate steps to investigate it without undue delay, keep you informed of progress where necessary, and explain the outcome to you.

If you remain dissatisfied with how we have handled a data-protection matter, you have the right to raise your concern with the Information Commissioner’s Office (ICO).

Making a complaint does not affect your statutory rights.