Shipping policy
Shipping & Delivery Policy
Last updated: 18 September 2026
At OneNestCare, we want your order to reach you safely and with as much clarity as possible about when to expect it.
This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through the OneNestCare online store.
1. About OneNestCare
OneNestCare is a trading name of Godson Ejiofor Medical Services.
Business address:
Godson Ejiofor Medical Services
Gloucester Street
WC1N 3AX
United Kingdom
Email: [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
2. Where We Deliver
We currently deliver to eligible addresses within the United Kingdom where delivery is available through our online checkout.
Delivery availability, services and charges may vary depending on the destination postcode.
The delivery options available for your address will be displayed at checkout before you complete your purchase.
We plan to expand delivery to additional countries in the future. International delivery will only be available when specifically shown as an option on our website.
3. Delivery Charges
Applicable delivery charges will be clearly displayed at checkout before payment is completed.
Delivery charges may vary depending on:
* Your delivery location
* The size or quantity of your order
* The delivery service selected
* Any delivery promotion running at the time
Where we offer free delivery or another delivery promotion, the specific terms of that offer will apply.
You will not be charged an additional delivery fee that was not disclosed before you completed your order.
4. Order Processing
Orders will be prepared for dispatch once payment has been successfully received and the products are available for fulfilment.
Orders are not normally processed or dispatched on UK bank holidays.
Where an estimated dispatch or delivery timeframe applies, this will be communicated through our website, checkout, order confirmation or other relevant communication.
During particularly busy periods, including launches and promotional campaigns, processing may take longer than usual.
If a significant delay affects your order, we will provide an update where reasonably possible.
5. Delivery Times
Estimated delivery times shown on our website or during checkout are estimates rather than guaranteed delivery dates unless we specifically state otherwise.
Unless a different delivery period has been agreed with you, we aim to deliver orders within the timeframe required by applicable UK consumer law.
Where you purchase a pre-order product, the estimated future dispatch or delivery timeframe communicated at the time of purchase will apply.
6. OneNest 100 Pre-Orders
OneNest 100 orders are pre-orders and may be placed before stock is available for immediate dispatch.
When placing a OneNest 100 pre-order, please review any estimated dispatch or delivery information provided on the product page, campaign page, checkout or order confirmation.
Your order will be dispatched once the relevant stock is available and ready for fulfilment.
Pre-order delivery dates may occasionally be affected by circumstances such as:
* International freight delays
* Customs or port delays
* Transportation disruption
* Warehouse or fulfilment delays
* Events outside our reasonable control
If there is a material change to the expected delivery timeframe for your pre-order, we will provide an update where reasonably possible.
If you no longer wish to proceed with an eligible pre-order before it has been dispatched, please contact:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
We will assist you in accordance with our Returns & Refunds Policy and your applicable consumer rights.
7. Order Confirmation
After placing an order, you should receive an order confirmation using the contact information provided at checkout.
Please review your order confirmation carefully.
If you notice an error in your order or delivery information, contact us as soon as possible at:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
An order confirmation does not necessarily mean that the order has already been dispatched.
8. Dispatch Confirmation and Tracking
Where tracking information is available for your delivery service, we may provide tracking details once your order has been dispatched.
Please allow some time for tracking information to become active after receiving a dispatch notification.
Not all delivery services necessarily include tracking.
9. Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
* House or building number
* Street address
* Town or city
* Postcode
* Contact details
before completing your purchase.
If you realise that you have entered an incorrect delivery address, contact us as soon as possible at:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
We will try to help where possible, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or dispatch process.
10. Incorrect or Incomplete Addresses
If an order cannot be delivered because the address supplied by the customer was incorrect or incomplete, the parcel may be returned to us.
If this happens, please contact us so that we can discuss the available options.
Additional delivery charges may apply if an order needs to be resent because an incorrect or incomplete address was originally supplied by the customer.
This does not apply where the delivery problem was caused by an error on our part.
11. Failed Delivery Attempts
Delivery carriers may make more than one delivery attempt or provide instructions for collection or redelivery.
Please follow any instructions provided by the carrier.
Where a parcel is returned to us after unsuccessful delivery attempts or because it was not collected, please contact us to discuss redelivery or other available options.
Additional delivery charges may apply where redelivery is required for reasons outside our control.
12. Delayed Orders
Although we work to ensure orders arrive within the estimated timeframe, delays can occasionally occur.
If your order has not arrived within the expected timeframe, please contact:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please include your order number so we can investigate.
If a delivery is materially delayed, your rights will depend on the circumstances and applicable UK consumer law.
13. Lost Parcels
If you believe your parcel has been lost in transit, please contact us at:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please provide your order number and any relevant tracking information.
We may need to investigate the delivery with the carrier before confirming the appropriate resolution.
Where we are responsible for arranging delivery, responsibility for the goods generally remains with us until they are delivered to you or a person you have identified to receive them, subject to applicable consumer law.
14. Damaged Parcels or Products
Please inspect your order as soon as reasonably possible after delivery.
If your parcel or products arrive damaged, please contact:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please provide:
* Your order number
* A description of the damage
* Clear photographs of the parcel and affected products where appropriate
Please retain the packaging until we have reviewed your enquiry, as this may assist with our investigation.
We will work with you to provide an appropriate resolution.
15. Incorrect or Missing Items
If your order contains the wrong product, wrong size, incorrect quantity or an item is missing, please contact us as soon as possible at:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please provide your order number and details of what you received.
Where we have made an error, we will work with you to correct it.
16. Single Packs and Bundle Orders
OneNestCare offers both individual nappy packs and multi-pack bundles.
Larger bundle orders may be packaged or delivered differently from individual packs depending on fulfilment and carrier requirements.
Where an order is delivered in more than one parcel, you may receive separate dispatch or tracking information.
17. Combining Orders
We cannot guarantee that separate orders placed by the same customer will be combined into one delivery.
Each order may be processed separately and may therefore be subject to its own applicable delivery charge.
18. Split Deliveries
In some circumstances, products within the same order may be dispatched separately.
If this occurs, you may receive more than one parcel.
Where reasonably possible, we will provide relevant delivery information for each shipment.
19. Delivery Promotions
From time to time, OneNestCare may offer free or discounted delivery.
Any such offer may be subject to:
* A minimum order value
* Particular products
* A specific geographical area
* A promotional period
* Other conditions displayed with the promotion
We reserve the right to end or change a delivery promotion before an eligible order is placed.
This will not affect orders already accepted under the promotion.
20. International Shipping
OneNestCare may introduce international delivery as the business expands.
International delivery is not available unless the relevant country or delivery option is specifically offered through our online store.
Where international delivery becomes available, additional shipping charges, customs duties, import taxes or local charges may apply depending on the destination.
Any relevant information available to us will be provided during the purchasing process where required.
21. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, fulfilment arrangements, products or legal requirements.
The latest version will be available on our website.
22. Contact Us
If you have any questions about shipping, delivery, tracking or your order, please contact:
OneNestCare
Godson Ejiofor Medical Services
Gloucester Street
WC1N 3AX
United Kingdom
Email: [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please include your order number where applicable so that we can assist you more quickly.
This Shipping & Delivery Policy does not affect your statutory consumer rights.