Terms of service
Terms of Service
Last updated: 18 September 2026
Welcome to OneNestCare.
These Terms of Service govern your use of the OneNestCare website and purchases made through our online store.
By using our website or placing an order with us, you agree to these Terms.
1. About OneNestCare
OneNestCare is a trading name of Godson Ejiofor Medical Services.
Business address:
Godson Ejiofor Medical Services
Gloucester Street
WC1N 3AX
United Kingdom
Email: [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
OneNestCare provides baby-care products, including disposable nappies and related family-care products.
Throughout these Terms, references to “OneNestCare”, “we”, “us” or “our” refer to Godson Ejiofor Medical Services trading as OneNestCare.
2. Our Products
We take reasonable care to ensure that product descriptions, images, sizes, pack quantities, features and prices displayed on our website are accurate.
Product images are provided for illustration and presentation purposes. Minor differences in packaging or appearance may occur where they do not materially affect the product.
Nothing in these Terms affects your statutory consumer rights.
3. Prices
All prices are displayed in pounds sterling (£).
The price payable will be the price shown at the time your order is placed, subject to any valid promotional or discount code applied at checkout.
Delivery charges, where applicable, will be displayed before you complete your purchase.
We may change our prices from time to time. Price changes will not affect orders that have already been accepted.
4. Orders
When you place an order through our website, you are making an offer to purchase the products in your basket.
Please ensure that all information you provide, including your name, email address and delivery address, is complete and accurate.
We reserve the right to refuse or cancel an order where:
* A product is unavailable
* There is an obvious pricing or product-information error
* Payment cannot be authorised
* We reasonably suspect fraud or misuse of a promotional offer
* We are otherwise unable to fulfil the order
If we cancel an order after payment has been taken, we will refund the amount paid.
5. Payment
Payment must be made using one of the payment methods available at checkout.
By submitting your payment details, you confirm that you are authorised to use the chosen payment method.
Payment processing may be provided by Shopify and other third-party payment providers made available through our store.
6. Delivery
Available delivery options, charges and estimated delivery times will be displayed during checkout or elsewhere on our website.
Please ensure that your delivery address is correct before completing your order.
Unless a different delivery period has been agreed with you, we aim to deliver orders within the period required by applicable UK consumer law.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control.
If your order experiences a significant delay, we will provide an update where reasonably possible.
Please refer to our Shipping & Delivery Policy for further information.
7. OneNest 100 and Pre-Orders
Certain OneNestCare products may be made available for pre-order before our official launch or before stock is available for immediate dispatch.
Any estimated dispatch or delivery dates for pre-orders are estimates and may be affected by shipping, customs, fulfilment or other circumstances outside our reasonable control.
If there is a material delay to a pre-order, we will provide an update where reasonably possible.
If you wish to cancel an eligible pre-order before dispatch, please contact us at:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
The OneNest 100 founding offer is subject to the promotional conditions displayed at the time of purchase, including availability, eligibility and usage limits.
8. Promotions and Discount Codes
Promotional and discount codes must be entered correctly at checkout to receive the relevant offer.
Promotions may:
* Have an expiry date
* Be limited to a specified number of uses
* Be limited to particular products or collections
* Be restricted to one use per customer
* Be unavailable for use with other offers or discounts
Unless stated otherwise, promotional codes cannot be exchanged for cash.
We may withdraw or amend a promotion before an eligible order has been placed.
Any valid order already accepted under a promotion will not be affected by a later withdrawal of that promotion.
9. Cancellations and Change-of-Mind Returns
For eligible online purchases, customers may have the right to cancel their purchase within the cancellation period provided by UK consumer law.
If you wish to cancel or return an eligible order, please contact:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please refer to our Returns & Refunds Policy for full details.
10. Hygiene Products
Nappies are hygiene products.
For health and hygiene reasons, we cannot accept change-of-mind returns of nappy packs once the product packaging has been opened or any hygiene seal has been broken.
Unopened and sealed packs may be returned where eligible under our Returns & Refunds Policy.
This restriction does not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.
11. Faulty, Damaged or Incorrect Products
Please inspect your order when it arrives.
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible at:
[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
Please provide:
* Your order number
* A description of the issue
* Photographs where appropriate
We will review the issue and work with you to provide an appropriate remedy.
Nothing in these Terms limits or removes your statutory consumer rights.
12. Refunds
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
Where required by applicable consumer law, eligible standard delivery charges will also be refunded.
Please see our Returns & Refunds Policy for further details.
13. Exchanges
If you have ordered the wrong nappy size, please contact us before opening the pack.
Where the pack remains unopened, sealed and in its original condition, we may be able to arrange a return or exchange in accordance with our Returns & Refunds Policy.
Exchanges are subject to product availability.
14. Bundles
OneNestCare bundle products may contain multiple packs of the same product.
Bundle pricing applies when the bundle is purchased as displayed on our website.
Where a bundle is eligible for return, the conditions set out in our Returns & Refunds Policy will apply, including the restrictions relating to opened hygiene products.
15. Website Use
You may use the OneNestCare website only for lawful purposes.
You must not:
* Use our website for fraudulent or unlawful purposes
* Attempt to interfere with the security or operation of the website
* Attempt to gain unauthorised access to our systems
* Introduce malicious software, viruses or other harmful material
* Copy or commercially exploit our website content or branding without permission
16. Intellectual Property
The OneNestCare name, branding, logos, product imagery, website content, designs, written materials and other intellectual property belonging to OneNestCare or its licensors may not be reproduced, distributed or commercially used without our prior permission, except where permitted by law.
17. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or purchase from us.
18. Third-Party Services
Our store may use services provided by third parties, including Shopify, payment providers and delivery partners.
We are not responsible for third-party websites that you choose to access through external links on our website.
Your use of third-party services may also be subject to their own terms and privacy policies.
19. Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
Nothing in these Terms affects your statutory rights as a consumer.
To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses caused by circumstances outside our reasonable control.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, website or applicable requirements.
The version applicable to your purchase will generally be the version in effect when your order was placed.
The latest version will be available on our website.
21. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you will retain any mandatory consumer protections available to you under the laws applicable where you live.
22. Contact Us
If you have questions about these Terms, your order or a OneNestCare product, please contact:
OneNestCare
Godson Ejiofor Medical Services
Gloucester Street
WC1N 3AX
United Kingdom
Email: [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)
These Terms of Service do not affect your statutory consumer rights.