Refund policy

Returns & Refunds Policy

At OneNestCare, we hope you are happy with your purchase. If you change your mind, you may request a return within 14 days of receiving your order, subject to the conditions below.

Returns

To be eligible for a change-of-mind return, your item must be:

* Unopened and unused

* In its original packaging

* In the same condition in which you received it

To request a return, please contact us at [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk) with your order number and reason for the return. We will provide you with the appropriate return instructions.

Hygiene Products

Nappies are hygiene products.

For health and hygiene reasons, we cannot accept returns of nappy packs once the product packaging has been opened or the hygiene seal has been broken.

Unopened and sealed packs may be returned in accordance with this Returns & Refunds Policy.

This does not affect your statutory rights. If a product is faulty, damaged, incorrect or not as described, please contact us and we will assist you.

Return Shipping Costs

For change-of-mind returns, customers are responsible for the cost of returning the goods unless otherwise agreed.

If your item is faulty, damaged, incorrect or not as described, please contact us before returning it so that we can advise you on the appropriate next steps.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your order is damaged, faulty, incorrect or not as described, please contact us as soon as possible at [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk).

Please include:

* Your order number

* A description of the issue

* Photographs where appropriate

We will review the issue and work with you to resolve it.

Refunds

Once an eligible return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Where required by applicable consumer law, eligible standard delivery charges will also be refunded.

OneNest 100 & Pre-Orders

If you place a OneNest 100 or other pre-order and wish to cancel before your order has been dispatched, please contact us as soon as possible at:

[enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)

Once a pre-order has been dispatched, our standard returns conditions will apply.

For hygiene reasons, opened nappy packs cannot be returned simply because you have changed your mind.

Exchanges

If you have ordered the wrong size, please contact us before opening the pack.

We may be able to arrange a return or exchange where the pack remains unopened, sealed and in its original condition.

Any exchange will be subject to product availability.

If you have any questions about a return, refund or your order, please contact:

OneNestCare

Email: [enquiry@onenestcare.co.uk](mailto:enquiry@onenestcare.co.uk)

We will be happy to help.

This policy does not affect your statutory consumer rights.

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Refund policy